Due to the nature of our products all refunds and credits will be processed in the form of a store credit that can be redeemed online. Store Credit have no expiration. Applies to Vytu Organic products only.
All returns for a store credit require a Return Merchandise Authorization (RMA) number and return address which can be obtained by email by submitting your request to vytuorganics@usa.com within 30 days of receiving your order.
If you have received a damaged item, we are so sorry to hear about it. We are here to help you to the best of our ability. We request that the damaged item be left unopened/unused and in its original retail packaging as proof of damage upon arrival. Please email us pictures of the damage, your order number, and your most current shipping address. The original batch number must be intact on the returned item(s). If the original batch number is not on the returned item(s), we are sorry to inform you that the store credit is void and will not be available.
We require pictures of the damaged items (i.e., broken packaging showing the actual damage and loss of the product and the inside contents displaying the damage done to the inside of the box) and pictures of any claims being made to review the store credit request. If you cannot provide pictures of the damaged items or your claim, we are sorry to inform you that the store credit is void and will not be available.
Shipping charges are not refundable or credited. All returns must have an RMA number if purchased online through vytuorganics.com. Please allow up to 72 hours for an RMA number to be generated or an email response to be received.
The credit for your returned items cannot be exchanged for cash.
If you buy Vytu Organics products from an unauthorized retailer or other unauthorized source, we regret that we cannot offer you credit for your product or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of Vytu Organics products, please do not hesitate to send us an email at vytuorganics@usa.com It is our pleasure to assist you however we can.
Customer neglect of products voids the credit and exchange policy.
Examples include and are not limited to:
- Failure to make provisions to receive your delivery in a timely manner. Example: Ordering product and then going on vacation with no one available to receive the order.
- Improper care of product after delivery. Example: Not refrigerated, exposure to sunlight and heat after delivery. If the product gets knocked over and or drops and breaks.
- Failure to provide the correct shipping address. Example: If you live a small rural, small city, new development, receive mail at a postal annex location and the wrong city name is provided preventing delivery causing the package to be returned.
- Failure to select the correct shipping method. Example: If you know your shipping address require FedEx and FREE USPS PRIORITY shipping option is selected and the package gets returned.